Returns & Refunds
Clear support when something needs attention.
If there is an issue with your Merrivo order, start by contacting us with the relevant order details. We review return and refund requests according to the item, order circumstances and information provided.
A simple starting point for return and refund questions.
Because party and event supplies can vary in type, condition and order circumstances, we avoid treating every request as identical. Contact Merrivo so the order can be reviewed with the right context.
Start with the order
Share enough information for the team to identify the purchase and understand which item or part of the order needs review.
Explain the issue
A short, clear description helps distinguish between a return request, an order issue, a delivery concern or another type of support need.
Keep useful evidence
Where relevant, photos of the item, packaging or visible issue can help the review process and reduce unnecessary back-and-forth.
Wait for instructions
Contact Merrivo before sending an item back so you can receive the appropriate next steps for the specific order.
Gather the details that help us understand the request.
A complete first message can make order support clearer. Include the information that is relevant to the issue without sending unnecessary personal information.
Order information
Include the order number or other order-identifying details available to you.
Item and issue
Tell us which item is involved and describe what you would like reviewed.
Photos when useful
If the concern is visible, clear photos of the item and packaging may help provide context.
What happens after you reach out.
The exact path can vary, but most support conversations begin with identifying the order, understanding the issue and confirming the appropriate next step.
Do not send an item back without first receiving return instructions for the specific order.
Send your request
Contact Merrivo with the relevant order information and a concise explanation of the return, refund or order concern.
Order review
The request is considered using the item details, the issue described and any supporting information that applies to the order.
Next-step guidance
If further action is appropriate, you will receive instructions relevant to the order rather than a generic return route.
Resolution review
Any available resolution is determined according to the reviewed circumstances and the applicable order terms.
Different order issues can lead to different resolutions.
Not every support case follows the same route. The examples below describe types of outcomes that may be considered after review and are not guarantees for every order.
Return review
If a return is appropriate for the order, Merrivo can provide the relevant instructions after the request has been reviewed.
Eligibility and instructions depend on the specific order and item circumstances.Refund review
Where a refund is an available resolution, the applicable details can be confirmed after the order circumstances have been reviewed.
No fixed refund timing or approval is represented here.Other support
Some concerns may be better handled through another resolution depending on what happened with the item, packaging or delivery.
Contact Merrivo for the next step that applies to your order.
Tell us what happened, not just what outcome you want.
The more clearly the issue is described, the easier it is to understand the order context. Different concerns may require different information, so focus on the facts that relate directly to the item and delivery.
Explain any visible issue, difference or concern that is relevant to the request.
If packaging condition matters to the issue, keep it available until you receive guidance.
If the issue involves delivery rather than the product itself, say so clearly in your message.
Keeping the details together can make it easier to review the same order without fragmented information.
Common questions before you contact us.
These answers explain the general support process without replacing an order-specific review. If your question concerns a particular purchase, contact Merrivo with the order details.
Can I send an item back immediately?
What information should I include in my message?
Are all items handled under the same return conditions?
Does submitting a request guarantee a refund?
What if my concern is related to delivery?
How can I contact Merrivo about my order?
Start with the order details and we can review the next step.
If something with your Merrivo order needs attention, contact us with the relevant information so the request can be reviewed in context.